Omni. The next-level digital experience platform for travel


Omni is a tech framework empowering destinations and organizations in travel to create meaningful guest experiences and super charge their customer relationships along the entire life cycle.

Omni tools and out-of-the box integrations to best of breed solutions supercharge your Destination
Existing API’s connect your primary systems and an open architecture allow you to use the Omni Core to power all your commerce and content needs.

Destination Mission Control

Omni tools and out-of-the box integrations to best of breed solutions supercharge your Destination

Generic Resort
Interface

Quota, user and pricing management.

Marketing &
Comms. Suite

Dynamic content marketing, automated campaigning and analytics dashboards.

Feedback
Management

Context based survey, ratings systems and qualitative feedback capture.


Integration Layer

Existing API’s connect your primary systems and an open architecture allow you to use the Omni Core to power all your commerce and content needs.

Commerce &
Transactions

Ticketing, Food ordering, table reservation or rental modules.

Content
Hub

Integration and management of new and existing data sources.

Loyalty &
Gamification

Digital Guestcard, enagagement, performace tracking and rewards engine.

The Omni Platform is much more than an app... it’s the foundation of the digital ecosystem to power your resort.




"The Bike Kingdom App is adding a digital layer to our guest’s experience which was never seen before. It creates a unique symbiosis between the real and the digital world and enables us to craft meaningful customer relationships."

- Marc Schlüssel, Head of Marketing and Vice-President Lenzerheide Management and Support AG

By the numbers:
Omni Platform

The platform is already achieving some impressive milestones in it's short history.

* values quoted in Swiss Franc (CHF)

400k

App Users

57$

Average LTV
per user *

30M

App Sessions

5M$

Platform Investment

20M

Revenue p.a *

270K

Launched
Campaigns p.a

Key development principles

Omni is a vertically integrated Ecosystem. Open at its core, Omni can power as many Frontends as you desire. Further systems and data sources can easily be connected. Thanks to the vertical integration approach and a host of best-of-breed solutions, most of the common destination challenges can be solved immediately.

Modular

The omni platform consists of modules that can be put together as required and supplemented over time.

This enables a very fast time-to-market for your solution and allows for staging the roll-out of new App functionality.

Additionally, our modular approach creates opportunites to 'go to market' often (versioning) and culminates with extensive digitization of the customer experience.

Flexible

Every destination is different. The Omni technology was therefore developed on a basis that allows the implementation of varying strategic focuses.

The ability of omni to segregate the presentation layer from the functional engine provides destinations and resorts with a solution that is on-brand, custom and closely aligned with achieving your wider business goals & KPIs.

Future Proofed

Open APIs and the advanced omni integration layer enable the integration of relevant systems' data sources- your existing data, third party (ie, ticketing) and entirely new feeds provided by inside labs.

By abstracting the data from the engine in this way, we ensure that the suite does not build up any legacy issues, remaining unhindered to use current, state-of-the-art technologies.


For GUESTS




  • Live Information such as weather, webcams, snow situation, lift- and slope status
  • Explore the destination: Restaurants, shops, activities, hiking and biking trails and more
  • Intelligent crowd control: Q-Alert cameras and crowd alerts
  • Seamless booking of lift tickets, parking and activities for individuals and groups
  • Gamified experiences and loyalty programs
  • Digital guest card for exclusive value deals
  • Online table reservations, food delivery and take away ordering
Learn more about the app

For DESTINATIONS




  • Your resort’s offer in a world class app experience
  • A marketing and CRM tech stack allowing for cross channel communication
  • Easy orchestration of automated campaigning
  • Data lake tapping into the resorts main systems
  • State of the art mobile commerce experience
  • Integrations with yielding systems
  • Flexible product creation and bundling
  • Real time delivery of locality, weather & infrastructure status to customers
  • Health & Safety. App functions to support mountain safety teams (tap for assistancce, avalanche risks etc.)
More for destinations & resorts