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Insights & resources

Knowledge Hub

Guides, Stories, and Events from Inside Labs for you.

Arosa Lenzerheide Summit Society
Stories

Arosa Lenzerheide Summit Society

Powering Digital Loyalty and Stronger Guest Relationships with the Omni Suite

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Case Study: Iso-Syöte
Stories

Case Study: Iso-Syöte

How Finland's southernmost fell resort digitised the guest experience with the Omni Suite.

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Mein Golm App
Stories

Mein Golm App

How Golm launched a white-label resort app that doubled mobile ordering and boosted on-mountain revenue.

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Release Update Jun 2025 — Context Switch
Stories

Release Update Jun 2025 — Context Switch

A deep dive into the June 2025 platform release: context switching, improved segmentation, and new automation triggers.

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Alpinco Partnership
Stories

Alpinco Partnership

Inside Labs partners with Alpinco to build a unified loyalty programme across seven Norwegian resorts.

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Partnership: discover.swiss
Stories

Partnership: discover.swiss

A strategic partnership combining discover.swiss's open data infrastructure with the Omni Suite for engagement, loyalty, and gamification.

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Partnership: Visit Group
Stories

Partnership: Visit Group

Inside Labs and Visit Group join forces to shape the future of digital guest engagement across European destinations.

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Partnership: PriceNow
Stories

Partnership: PriceNow

Dynamic pricing meets guest engagement — how the PriceNow integration drives revenue through intelligent pricing.

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Customer Engagement Platform vs CRM
Stories

Customer Engagement Platform vs CRM

Why traditional CRM falls short in tourism — and what a purpose-built engagement platform does differently.

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Interview: Surselva Guest Card
Stories

Interview: Surselva Guest Card

How the mia Surselva digital guest card unified an entire region under one digital experience.

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Email Personalisation in Tourism
Stories

Email Personalisation in Tourism

How destination marketers can move beyond generic newsletters to behaviour-driven email campaigns.

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GR Innovation Fund Project
Stories

GR Innovation Fund Project

How the Canton of Graubünden's innovation fund is accelerating digital guest engagement across the region.

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