Success Stories

The New Standard in Guest Engagement.

Discover how our customers are redefining guest engagement with the Omni Suite.

Alpinco – Hafjell | Kvitfjell | Oppdal, Norway
AlpincoResort App & Loyalty Programme

Alpinco

Alpinco – Hafjell | Kvitfjell | Oppdal, Norway

3
Integrated resorts
1,200
Loyalty members (year 1)
>8K
Monthly active users (peak)

Working with Inside Labs is a decisive step towards a personalised, efficient, and future-proof digital guest experience across our resorts.

Espen Rønning, Head of Marketing, Alpinco
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Weisse Arena Gruppe, Laax, Switzerland
LAAXMobile Commerce & Gamification

LAAX

Weisse Arena Gruppe, Laax, Switzerland

250K
Active app users (winter season)
€335
Lifetime value per user
€40M
Revenue (EUR)

The LAAX app is the platform allowing us to become truly customer centered and to drive digital revenue at scale.

Reto Gurtner, CEO & President, Weisse Arena Gruppe
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Bike Kingdom – Lenzerheide, Switzerland
Bike KingdomGamification

Bike Kingdom

Bike Kingdom – Lenzerheide, Switzerland

>115K
App downloads
7K
Monthly active users (peak season)
35K+
Bike park trails tracked per season

Creating a unique symbiosis between the real and digital world for every mountain biker.

Marc Schlüssel, CEO, Lenzerheide Marketing
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Golm Silvretta Lünersee Tourismus, Austria
GolmResort App & Mobile Food Ordering

Golm

Golm Silvretta Lünersee Tourismus, Austria

16k+
Active app users (first season)
+160%
LTV uplift — app + campaign vs. baseline
€199
Avg. customer lifetime value (app + campaign)

The app has fundamentally changed how our guests experience the mountain — and how we understand them.

Judith Grass, CEO, Golm Silvretta Lünersee Tourismus
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Engadin & St. Moritz Tourismus, Switzerland
Engadin St. MoritzResort App, Marketing Automation, Mobile Ticketing BLE

Engadin St. Moritz

Engadin & St. Moritz Tourismus, Switzerland

6
Sub-projects delivered
360°
Guest CRM view
100%
Headless CMS migration

Step by step we can orchestrate the digital customer experience more personalized than ever before.

Michael Kirchner, Head Digital Management, Engadin Tourism
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